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How We Protect Your Privacy at bettaka

We handle your personal information with care. This policy explains what data we collect, why we collect it, and how you can manage your preferences — whether you access your account through bKash, Nagad, or Rocket transactions.

Data Collection TransparencyPayment Info ProtectionAccount Control OptionsCookie PreferencesRegional Compliance

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DATA HANDLING PRACTICES

How We Manage Your Information Day to Day

Privacy is not a single document — it is built into how we operate your account, process your payments, and run our platform. Below are the specific practices we follow so you know exactly what happens with your data at each stage of your interaction with bettaka.

Data Collection Scope

We collect what we need and nothing more. Account registration asks for your name, email, phone number, and a payment method. Device data like screen size and browser version helps us deliver a smooth mobile experience without tracking your browsing elsewhere.

Cookie Management

Our cookies handle session continuity and remember your language preference. We do not use tracking cookies that follow you across other websites. You can adjust cookie settings from the footer of any page, and your choice applies immediately across all devices.

Account Security Layers

Your login is protected by OTP verification sent to your registered mobile number. If you access your account from a new device, we flag it and ask you to confirm via SMS. Payment PINs for bKash or Rocket remain with those providers — we never store them.

Data Retention Policy

Active account data stays with us while you use the platform. If you close your account, we retain records for the minimum period required by regional compliance obligations and then permanently delete them. You can ask for early deletion of non-essential data.

Third-Party Sharing

Game providers like PG Soft and Evolution receive only the session data needed to run their games. They cannot see your payment details or personal contact information. We do not share your data with advertisers or data brokers under any circumstance.

How to Request Changes

Send a data modification or deletion request through live chat or email. We verify your identity via OTP, process the request, and confirm completion within the timeframe communicated in our response. No fees apply for data access or correction requests.

Our Privacy Commitments in Detail

bettaka Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account or process a transaction through bKash, Nagad, or Rocket, we collect only the information necessary to verify your identity and deliver our services. This includes your name, contact details, payment identifiers, and device information. We do not sell your personal data

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to third parties for marketing purposes. Your transaction records — whether deposits via bKash or withdrawals through Nagad — are stored using encryption protocols that keep your financial details separate from your profile information. We retain account data for as long as your account remains active,
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plus any period required by applicable regulations in your region. You can request a copy of your stored data or ask us to delete specific records through our support channels. When we update this policy, we notify you via the email address linked to your account.
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Third-party game providers (such as Pragmatic Play or Evolution) may collect gameplay data under their own privacy terms when you access their content through our lobby. We encourage you to review those separately. Access to our platform and the applicability of this policy depend on your
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local law and eligible regions. If you are uncertain about your eligibility, contact our support team before registering.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how your data is handled, or if you want to exercise your privacy rights, these are the direct paths to our team. We respond to data-related queries with priority because we understand that clarity around personal information cannot wait.

Common Questions About Your Privacy

These are the questions our support team receives most often about data handling, account privacy, and payment information. Each answer reflects our actual process — not a generic statement. If your question is not covered here, reach out through live chat.

We collect your full name, email address, mobile number, and the payment method you choose — bKash, Nagad, Rocket, or bank transfer. We also log device type and browser version to optimise your mobile experience. Nothing beyond what is needed to operate your account.

No. Your mobile wallet PIN is processed entirely by bKash or Nagad on their own servers. We receive only a transaction confirmation — never your PIN, password, or wallet login credentials. That separation is by design and cannot be overridden from our side.

Yes. Open your account settings, go to the privacy section, and request a data export. We compile the file and make it available for download. The export includes registration details, transaction history, and device logs. No charges apply for this request.

Contact our support team via live chat or email and request full account closure. After identity verification through OTP, we begin the deletion process. Non-essential data is removed immediately; legally required records are kept for the minimum mandated period only.

Only you and authorised members of our support team can access your transaction records. Game providers do not see payment details. We do not expose transaction history to other account holders, advertisers, or any external party not involved in processing your payments.

We do not use cross-site tracking cookies. Our cookies handle session management, language preferences, and login continuity on our own platform. You can disable non-essential cookies from the footer settings on any page without affecting your account functionality.

If your account is inactive and you have not requested closure, we retain your data in a dormant state. Once you formally close your account, we delete non-essential records promptly and retain only what regional regulations require, then permanently remove the rest.

Game studios receive only the session token needed to run your gameplay. They cannot access your name, email, phone number, or payment details. Each provider operates under their own privacy terms for gameplay data — we encourage you to review those separately.

If we detect unauthorised access to personal data, we notify affected accounts via email and SMS within the timeframe required by applicable regulation. We also reset active sessions and prompt a new OTP verification to secure your account immediately.

The core policy applies universally, but specific rights and retention timelines may differ depending on your local law and eligible region. If you are unsure which provisions apply to you, contact support and we will clarify based on the jurisdiction tied to your account.

How We Protect Your Privacy at bettaka

How We Manage Your Information Day to Day

Data Collection Scope

Cookie Management

Account Security Layers

Data Retention Policy

Third-Party Sharing

How to Request Changes

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does bettaka collect when I register?

02 Does bettaka store my bKash or Nagad PIN?

03 Can I download a copy of all data you hold on me?

04 How do I delete my account and all associated data?

05 Who can see my transaction history?

06 Does bettaka use cookies to track me on other sites?

07 How long does bettaka keep my data after I stop using the platform?

08 Will my data be shared with game providers like Pragmatic Play?

09 What happens if there is a data breach?

10 Is this privacy policy the same for all regions?

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